Below you will find a list of our most commonly asked questions. Hopefully this answers any questions you have about purchasing and return process at Julisa, as well as our security, privacy and other policy.
Purchase & Payment
What is the currency of the price you list?
All prices and shipping costs are listed in Australian dollars.
What payment methods do you offer?
You can choose to pay by Paypal or credit card (Visa, MasterCard and American Express).
How do I know if my order has been successful?
You should receive an order confirmation email to your nominated email address once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know.
How do I use a coupon code?
You can redeem your discount using a coupon code on the ‘Cart’ page during the checkout process (on the left hand side below your list of items). Once entered correctly, the set discount will be automatically deducted from the total price before you proceed to payment.
Where can I get a coupon code?
Sign up to our newsletter, or follow us on Facebook and Instagram where we will post coupon codes from time to time!
Returns & Exchange
What is Julisa return’s policy?
Please choose your purchase carefully as all sales are final. Due to hygiene reasons, no returns or exchanges on any product will be accepted unless the items are faulty or the incorrect item has been shipped to you.
Any faulty item must be reported to Julisa via email within 7 business days following delivery.
How do I return a faulty item?
Please email a photo of the faulty item to order@julisa.co with the invoice. We aim to respond to you within 24 to 48 hours. We will cover the cost of re-posting a new item to you should the original item you received is faulty.
Any faulty item must be returned unused and in its original condition.
In what circumstances do you offer refunds?
Julisa offers full refund if the item shipped to you is faulty (if you decided to obtain a refund instead of having a replacement item shipped to you at no extra cost). Once a return item has been received, your money will be refunded to the relevant credit card or PayPal account within 3 business days.
Due to hygiene reasons, we cannot offer refund due to change of mind.
What should I do if I have any other questions regarding my purchase?
Please send an email to order@julisa.co. We aim to respond to you within 24 to 48 hours.
Security & Privacy
Will my email address be shared with any third party?
Your privacy is important to us. Julisa will never, ever, share your email address with any third party without your prior consent. We do not send spam emails. If you are unsure why you are receiving our newsletters and would like to unsubscribe, please email hello@julisa.co and we will action your request promptly.
Do you store credit card details?
We do not store any credit card details on our server. All payments are handled offsite directly by Paypal via their secure payment gateway service.
What kind of security protection do you use?
Our secure server software uses VeriSign’s SSL encryption method to handle all transactions and contact details to ensure their safety. It is the industry standard and amongst the best available for secure online commerce transactions.
Other
Where are Julisa products made?
Julisa products are made locally in Gold Coast, Australia, to minimise our carbon footprint.
Are Julisa products vegan-friendly?
All Julisa products are free of any animal derived ingredients. We do not test on animals. We are 100% cruelty free and vegan-friendly.
What is the shelf life of Julisa polish?
Julisa 5-free nail polish has an unlimited shelf life. If colours separate when not in use, simply shake the bottle well to re-mix.
Other questions? Just drop us an email at hello (at) julisa.co.
